Return Policy

1. Introduction

At WigHive, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help. This return policy explains the conditions under which you can return products purchased from WigHive.

2. Return Window

3. Conditions for Return

To be eligible for a return, the following conditions must be met:

• Unused Condition: Products must be in their original, unused condition with all tags and packaging intact.
• Original Packaging: Items must be returned in their original packaging to ensure safe transit.
• Proof of Purchase: Please include your order number or receipt with the return.
• No Damage: Products must not show signs of wear, use, or damage caused by the customer.

4. Non-Returnable Items

The following items cannot be returned:

• Customized Products: Products that have been customized or altered to your specifications.
• Services: Paid services such as wig installation, styling, and training are non-refundable.
• Opened Beauty Products: Beauty products that have been opened, used, or tampered with.
• Clearance/Sale Items: Items purchased at a discount or during clearance sales.
• Gift Cards: Gift cards and vouchers are non-refundable.

5. Return Process

6. Refunds

• Refund Method: Refunds will be processed using the same payment method used for the original purchase.
• Processing Time: Refunds are processed within 3-5 business days after approval.
• M-Pesa Refunds: M-Pesa refunds will be sent to the phone number used for payment.
• Card Refunds: Card refunds will be credited back to the original card used for payment.

7. Exchange Policy

If you would like to exchange an item for a different size, color, or style, please contact us within 7 days of delivery. Exchanges are subject to product availability. You will be responsible for the shipping costs to return the item, and we will cover the cost of shipping the new item to you.