Shipping Policy
Last Updated: October 01, 2026
1. Introduction
At WigHive, we are committed to delivering your orders safely and efficiently. This shipping policy outlines our delivery process, shipping costs, and delivery timelines for orders across Kenya.
We deliver across Kenya to ensure you receive your products wherever you are.
2. Delivery Areas
We deliver to all counties in Kenya, including but not limited to:
If your location is not listed, please contact us to confirm delivery availability.
3. Order Processing Time
Processing Time: 1-2 Business Days
Orders are processed within 1-2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
4. Estimated Delivery Times
Nairobi & Kiambu
1-2 Days
Same-day delivery available for Thika
Major Cities
2-3 Days
Nakuru, Mombasa, Kisumu, Eldoret
Other Locations
3-5 Days
Upcountry and remote areas
Delivery times are estimates and may vary based on location and external factors.
5. Shipping Costs
Shipping costs are calculated based on your delivery location and will be displayed at checkout.
| Location | Delivery Fee | Estimated Time |
|---|---|---|
| Thika Town | KSh 150 | Same Day |
| Nairobi CBD & Westlands | KSh 200-300 | 1-2 Days |
| Kiambu County | KSh 200-250 | 1-2 Days |
| Nakuru, Naivasha | KSh 350 | 2-3 Days |
| Mombasa | KSh 500 | 3-4 Days |
| Kisumu, Eldoret | KSh 400-450 | 3-4 Days |
| Other Locations | Varies | 3-5 Days |
Delivery fees are subject to change. Please check the checkout page for the most accurate shipping cost.
Free Shipping on Orders Over KSh 15,000
Enjoy free delivery on all orders above KSh 15,000 within Nairobi and Kiambu County.
*Terms and conditions apply
6. Delivery Process
Order Confirmation
You will receive an order confirmation email with your order details.
Processing
We prepare and package your order for shipment.
Shipping Confirmation
You will receive a shipping confirmation email with a tracking number.
Delivery
Your order is delivered to your specified address.
7. Click & Collect (Pickup)
Collect from Our Store
You can also choose to pick up your order directly from our store in Thika.
Location: Thika, Near Mount Kenya University (MKU)
Hours: Monday - Saturday, 9:00 AM - 8:00 PM
⚠️ Important Notes
- • Please ensure your delivery address and phone number are correct to avoid delivery delays.
- • A signature may be required upon delivery for security purposes.
- • If you are not available at the time of delivery, our courier will contact you to reschedule.
- • Delivery times may be affected by weather conditions, traffic, or other unforeseen circumstances.
- • For any delivery issues, contact us immediately at 0714 611 605.
📦 Need Help with Shipping?
If you have any questions about shipping, delivery times, or your order status, please contact us: